O'Reilly Auto Parts - 904 South Milwaukee Avenue, Libertyville

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Reviews about O'Reilly Auto Parts

• Boom Tees
  ★ ☆ ☆ ☆ ☆
  Where to begin... Came here to purchase an air filter. The female manager/sales associate was very "put-off" by my presence in the store and had a condescending attitude while asking me the necessary information on my vehicle. She was clearly miserable in her role of representing O'Reilly's and sold me a filter that was not compatible with my vehicle. When I discovered this a few days later, I returned to the store and there she was, so I told her I wanted to return the item and that I recalled her selling me the wrong filter. She had the same rude attitude, was quick to blame me and replied "WELL DID YOU PULL IT OFF THE SHELF OR GIVE ME THE WRONG INFORMATION?" This employee/manager was the individual who brought the item to me and obviously I know what vehicle I drive... somehow this was my fault? I again, give her my correct vehicle information and she comes back to tell me that they are out of stock. I almost left but then I thought I should double check since she obviously didn't want to help me. Sure enough, they had the correct filter for my vehicle and luckily someone else helped me, but I was dumbfounded as to why she needed to treat a customer so terribly. Horrible service for no reason. This manager/employee blatantly lied to me about the item not being in stock... Interesting sales tactic. I urge anyone needing an auto part to save yourself the time of having to write a terrible review and visit any of O'Reilly's competitors. This store needs some serious restructuring of employment unless their goal is to provide rude, incompetent, and misleading customer service.

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